Product care

Wooden surfaces

  • Toys made from our natural FSC wood can deform and even crack if exposed to too much water, high humidity or high temperatures.

  • As such, we advise that to clean wooden surfaces, simply wipe them with a lint-free environmentally friendly cloth. Avoid washing with water or using the dishwasher as heat and humidity could break down the material. 

  • Wooden unpainted tracks can be cleaned by lightly sanding to take away any dirty marks. Use a fine sand paper (>= 120 corn) and lightly sand each mark visible on the track until removed. Then wipe the tracks with a dry, lint-free environmentally friendly cloth.

  • Individually inspect each track for damage or cracking and replace any that have signs of damage.

Plastic Surfaces

  •  Always avoid using the dishwasher here as the heat and humidity could take away the printing and break down other materials.
     
  • First, try wiping clean the plastic surfaces using a dry, lint-free environmentally friendly cloth. Toothpicks are a good way to get into tight crevices.

  • If necessary, you can dip the cloth in warm 35°-40°C water (be careful not to burn yourself) with an environmentally friendly mild soap. Allow the plastic to air-dry at room temperature. 

Painted & Printed Surfaces

  • We recommend only wiping clean painted or printed surfaces using a dry, lint-free environmentally friendly cloth. 

Metal Surfaces


We recommend only wiping clean metal surfaces using a dry, lint-free environmentally friendly cloth. 

Rubber wheels and tires

  • Always avoid using the dishwasher as heat and humidity could break down the material. 

  • First, try wiping clean the plastic surfaces using a dry, lint-free environmentally friendly cloth. Toothpicks can be used to get into tight crevices

  • If necessary, you can dip the cloth in warm to hot 45°-50°C water (be careful not to burn yourself) with an environmentally friendly mild soap. Allow the rubber to air-dry at room temperature. 

Electronic and battery powered toys 

  • These products are not water-resistant and should never be washed with water. 

  • Try wiping clean the plastic surfaces using with a dry, lint-free environmentally friendly cloth. Toothpicks can be used to get into tight crevices.

  • Keep in mind:
    • Remove batteries when not in use.
    • Always check that the battery cover is securely fastened before play.
    • Sharp objects will damage sensors (E.g. colour readers).These products are not
      designed for disassembly.
    • Triangular screw heads are not to be opened. 
    • The plastic surfaces can fade over the years due to ageing, so try to avoid strong
      sunlight as much as possible.

Movable or rotating wheels & axles 

  • Use a tweezer or toothpick to remove hair, fuzz, fur and any other things that may have wrapped around the axel or wheel.

  • Tires/wheels and axles should rotate freely after removing the blockages. 

Fabrics

  • Always follow the washing instructions that came with the toy: 

  • Usually, wash warm at 30-40 C° in a gentle/delicate cycle without using bleach, dry cleaning, ironing or tumble drying.

  • Fabrics on our doll prams can be wiped clean using a lint-free environmentally friendly cloth.